The ‘That’s Right’ Principle

Published November 25, 2019


Conflict ManagementLeading Others

Former FBI negotiator, Chris Voss, explains why the best phrase in a negotiation is ‘That’s Right’ – and how to get the other side to say it.

About the Speaker
Chris Voss is a 2019 Global Leadership Summit Speaker.

Chris Voss

CEO & Founder

The Black Swan Group

Chris Voss founded The Black Swan Group, a firm that provides training and advises Fortune 500 companies through complex negotiations. A 24-year veteran of the FBI, he was the lead international kidnapping negotiator and was trained not only by the FBI, but by Scotland Yard and Harvard Law School. In his book, Never Split the Difference: Negotiating As If Your Life Depended On It, Voss breaks down these strategies so that anyone can use them in the workplace, in business or at home.

Years at GLS 2019